A Hartford area hospital and the federal government have settled a dispute after a hearing-impaired patient reported that the hospital wasn't providing the necessary services to ensure adequate communication between the patient and staff.
St. Francis Hospital and Medical Center has agreed to take steps toward improving communications for the deaf and hard of hearing. Additionally, the hospital has agreed to pay the patient $45,000.
The matter was initiated by a complaint filed with the U.S. Justice Department alleging violations of Title III of the Americans with Disabilities Act. Specifically, the patient alleged that St. Francis failed to provide auxiliary aids and services necessary to ensure effective communication during multiple admissions to the hospital. Sign language was the main form of communication for the man.
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